CMDB Configuration Lead — Data Quality & Governance

ASM Research, An Accenture Federal Services Company; Tallahassee (FL); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB governance and data quality across enterprise assets in a federal IT environment.

The role requires hands-on CMDB administration, ITIL-aligned processes, and collaboration with operations, engineering, and service management teams to ensure accurate configuration data and impactful decision support.

Qualifications

• 4–7 years of experience in configuration management or related IT operations.
• Hands-on CMDB administration and data quality improvement.
• Familiar with ITIL-aligned service asset and configuration management concepts.

Responsibilities

• Lead day-to-day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.
• Plan and execute configuration audits and certifications, compare CMDB data to actual inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision-making.
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability and reporting on service impacts.
• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training to sustain data integrity.
• Contribute to configuration management plans, procedures, and work instructions, aligning with ITIL practices in a regulated federal IT environment.

Skills

ITIL knowledge

Data quality improvement

Stakeholder engagement

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

ITSM platforms

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB governance and data quality across enterprise assets in a federal IT environment.

The role requires hands-on CMDB administration, ITIL-aligned processes, and collaboration with operations, engineering, and service management teams to ensure accurate configuration data and impactful decision support.