Club Operations & Member Experience Manager

Planet Fitness; Saint Paul (MN); Presencial; USD 49.000 - 51.000; Jornada completa

Descripción de la vacante

Planet Fitness in Saint Paul, MN is seeking a full-time Gym Manager to lead daily operations and ensure a positive member experience while driving club financial success.

You will recruit, train, and supervise staff; oversee front desk tasks; deliver great service; manage payroll; coordinate marketing efforts; and ensure clean, welcoming facilities. The role requires strong leadership and communication skills and a focus on exceptional member service.

Formación

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsabilidades

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring great customer experience.
• Involved in front desk tasks.
• Meet potential members and give gym tours.
• Handle member service issues and questions.
• Open/close gym promptly.
• Oversee cleanliness and appearance of gym daily.
• Process weekly employee payroll.
• Manage marketing efforts and train staff on marketing messages.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and forward to regional manager.
• Provide backup support when employees are out.

Conocimientos

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Educación

High school diploma

Descripción del empleo

Planet Fitness in Saint Paul, MN is seeking a full-time Gym Manager to lead daily operations and ensure a positive member experience while driving club financial success.

You will recruit, train, and supervise staff; oversee front desk tasks; deliver great service; manage payroll; coordinate marketing efforts; and ensure clean, welcoming facilities. The role requires strong leadership and communication skills and a focus on exceptional member service.