Gym Operations & Member Experience Manager

Planet Fitness - Baseline Fitness; Saint Paul (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Planet Fitness – Baseline Fitness in Saint Paul, MN is seeking a hands-on club supervisor to oversee daily gym operations and ensure a positive member experience.

You will recruit, hire, train, schedule and supervise staff; lead front desk activities, greet potential members, give gym tours, resolve member questions, open/close the club, and maintain cleanliness while processing payroll and supporting marketing efforts.

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service skills required.
• Strong communication, organizational and leadership abilities preferred.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure front desk tasks and customer service are excellent.
• Provide gym tours and greet potential members.
• Facilitate member service questions and issues.
• Ensure timely opening/closing of the gym.
• Oversee cleanliness and appearance of the gym daily.
• Process weekly employee payroll.
• Assist with marketing efforts and staff training on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and circulate to regional manager.
• Provide backup support for absent employees as needed.

Skills

Customer service

Communication

Organizational skills

Leadership

Staff supervision

Problem solving

Education

High school diploma

Tools

Basic computer proficiency

Job description

Planet Fitness – Baseline Fitness in Saint Paul, MN is seeking a hands-on club supervisor to oversee daily gym operations and ensure a positive member experience.

You will recruit, hire, train, schedule and supervise staff; lead front desk activities, greet potential members, give gym tours, resolve member questions, open/close the club, and maintain cleanliness while processing payroll and supporting marketing efforts.