Club Operations Lead – People, KPIs & Member Experience

Excel Fitness; Staunton (VA); In loco; USD 24.000 - 28.000; Tempo pieno

Descrizione del lavoro

Excel Fitness in Staunton, VA is seeking a Club Operations Supervisor to assist the General Manager in leading a team and delivering exceptional member experiences. The role focuses on hiring, training, and maintaining certifications while driving key performance indicators across the club.

You will help ensure clean facilities, high service standards, and effective payroll and scheduling processes, with opportunities to contribute to marketing and community outreach efforts.

Competenze

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• CPR/AED certification required; training available within 30 days.

Mansioni

• Assist GM in planning and implementing member attraction and retention strategies while upholding Excel Code values and positive culture.
• Oversee hiring, interviewing, and onboarding documentation to standard.
• Train and develop new team members and ensure certifications/training are up to date.
• Supervise up to 20 team players and manage performance, coaching, and discipline as needed.
• Monitor KPI goals and club operations to maintain a clean, welcoming environment and world-class member service.
• Manage payroll items and scheduling, and support marketing/promotional activities.
• Coordinate inventory, orders, and community outreach with GM and HQ.

Conoscenze

Leadership

Communication

Team supervision

Organization

Customer service

Formazione

HS Diploma

Strumenti

Excel

Word

DataTrak

Workday

Service Channel

Descrizione del lavoro

Excel Fitness in Staunton, VA is seeking a Club Operations Supervisor to assist the General Manager in leading a team and delivering exceptional member experiences. The role focuses on hiring, training, and maintaining certifications while driving key performance indicators across the club.

You will help ensure clean facilities, high service standards, and effective payroll and scheduling processes, with opportunities to contribute to marketing and community outreach efforts.