Assistant Manager: Lead Team & Member Experience

Planet Fitness; Stony Brook (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/ Sick Time/ Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance

Tuition Reimbursement

Employee perks and discounts

Job summary

Planet Fitness is seeking an Assistant Manager to support club operations and deliver a Judgement Free Zone experience. You will lead a team, oversee onboarding, and drive KPI-focused priorities while maintaining a welcoming, clean, and safe gym environment.

This full-time role emphasizes coaching, staffing, inventory management, and member engagement to ensure exceptional service and adherence to Planet Fitness standards.

Qualifications

• 9-12 months of experience in a customer service environment preferred.
• 9-12 months of experience supervising and leading a team preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Coach and inspire others to provide an outstanding member experience.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI with club manager to identify strengths and opportunities.
• Support Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.
• Greet members/guests and answer questions at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones and assist callers with inquiries.
• Handle membership sign-ups, updates, cancellations, and transfers.
• Conduct tours and assess member needs.
• Execute retail transactions and drive sales goals.
• Regular cleaning and sanitizing of equipment and facilities.
• Maintain restrooms and restocking, following cleaning schedules.
• Perform safety/policy checkups and address cleanliness concerns.
• Report maintenance and facility issues (e.g., broken equipment).

Skills

Customer service

Team leadership

Communication skills

Reliability

Problem solving

Basic computer proficiency

Job description

Planet Fitness is seeking an Assistant Manager to support club operations and deliver a Judgement Free Zone experience. You will lead a team, oversee onboarding, and drive KPI-focused priorities while maintaining a welcoming, clean, and safe gym environment.

This full-time role emphasizes coaching, staffing, inventory management, and member engagement to ensure exceptional service and adherence to Planet Fitness standards.