Club Operations Lead — Member Experience & Growth

Planet Fitness; Burlington (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% 회사

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee discounts

Job summary

Planet Fitness in the United States is seeking an Assistant Manager to help oversee gym operations and deliver a standout member experience within our Judgement Free Zone. This full-time role (40 hours/week) may require evenings, weekends, and holidays to support business needs and travel as needed.

You will assist in recruiting, training, and developing staff, manage front desk activities, ensure a welcoming atmosphere, and help track performance metrics while maintaining cleanliness and order

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Skills

Communication

Leadership

Interpersonal skills

CPR certification

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Planet Fitness in the United States is seeking an Assistant Manager to help oversee gym operations and deliver a standout member experience within our Judgement Free Zone. This full-time role (40 hours/week) may require evenings, weekends, and holidays to support business needs and travel as needed.

You will assist in recruiting, training, and developing staff, manage front desk activities, ensure a welcoming atmosphere, and help track performance metrics while maintaining cleanliness and order