Club Operations Lead: Member Experience & Growth
Planet Fitness - TG3E/CM3
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Planet Fitness is seeking an Assistant Manager to support the Club Manager in delivering exceptional service in a Judgement Free Zone environment. The role leads staff, drives membership growth, and ensures a clean, safe, and welcoming club experience on-site in Hazle Township, PA.
The position requires strong leadership and customer service skills, with CPR/AED certification and tanning certification within specified timelines. Growth opportunities exist within a dynamic fitness environment.
Qualifications
- Must be 18 years or older.
- Must be able to work onsite; this is not a remote position.
- Superior customer service skills preferred in the fitness industry.
- Strong leadership, communication and conflict resolution skills.
- CPR/AED Certification within required timeframes; tanning certification required within company timelines.
Responsibilities
- Lead, train, and manage front desk and cleaning staff to deliver exemplary member service.
- Oversee daily club operations, safety procedures, and staff scheduling.
- Promote the Judgement Free Zone culture and ensure a welcoming member experience.
- Handle member requests and issues with prompt, professional resolution.
- Monitor inventory and assist with maintenance to meet Planet Fitness standards.
Skills
Education
Tools
Job description
Planet Fitness is seeking an Assistant Manager to support the Club Manager in delivering exceptional service in a Judgement Free Zone environment. The role leads staff, drives membership growth, and ensures a clean, safe, and welcoming club experience on-site in Hazle Township, PA.
The position requires strong leadership and customer service skills, with CPR/AED certification and tanning certification within specified timelines. Growth opportunities exist within a dynamic fitness environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
