Assistant Club Manager: Lead & Elevate Member Experience

Paycom - ATS; Russellville (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Planet Fitness is seeking an Assistant Club Manager to support daily operations, enhance member experience, and help the club grow. This role focuses on leadership, service quality, and delivering consistent results in a fast-paced gym environment.

You will mentor staff, drive performance metrics, maintain a clean, welcoming club, and uphold our Judgement Free Zone values while assisting the Club Manager in achieving financial stability and member satisfaction.

Qualifications

• Must be a minimum of 18 years of age.
• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist with oversight of club operations and member experience.
• Drive club metrics in alignment with business performance.
• Lead by example to deliver +1% service and operational excellence.
• Oversee inventories and review sales numbers with Club Manager.
• Ensure clean, friendly, and well-maintained club and dress code compliance.
• Support recruiting and interviewing of staff.

Skills

Customer service

Leadership

Interviewing

Performance metrics

People management

Education

High School Diploma/GED

Job description

Planet Fitness is seeking an Assistant Club Manager to support daily operations, enhance member experience, and help the club grow. This role focuses on leadership, service quality, and delivering consistent results in a fast-paced gym environment.

You will mentor staff, drive performance metrics, maintain a clean, welcoming club, and uphold our Judgement Free Zone values while assisting the Club Manager in achieving financial stability and member satisfaction.