Assistant Gym Manager — Member Experience & Ops

Planet Fitness; Mashpee (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus incentives

Medical, dental, and vision insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with Company Match

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness is seeking an Assistant Manager to oversee gym operations and provide a top-notch Judgement Free Zone experience. This full-time role may include travel, nights, weekends, and holidays to support business needs.

Responsibilities include achieving sales goals, recruiting and leading a staff, maintaining a welcoming environment, front desk duties, and ensuring cleanliness and equipment readiness. Benefits and scheduling follow company policies.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Positive attitude

Customer service

Punctual reliability

Diplomacy

Integrity

Communication

Motivation

Fast learner

Education

High school diploma

CPR certification preferred

Previous management experience preferred

Tools

Microsoft Office

Job description

Planet Fitness is seeking an Assistant Manager to oversee gym operations and provide a top-notch Judgement Free Zone experience. This full-time role may include travel, nights, weekends, and holidays to support business needs.

Responsibilities include achieving sales goals, recruiting and leading a staff, maintaining a welcoming environment, front desk duties, and ensuring cleanliness and equipment readiness. Benefits and scheduling follow company policies.