Club Operations & Experience Leader

24 Hour Fitnes

Irvine (CA)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Gym membership

401k with match

Paid time off

Medical coverage

Job summary

24 Hour Fitness is seeking an Operations Manager in Irvine to lead front-line club operations, ensuring a clean, safe, and welcoming environment and an exceptional member experience. You will supervise Club Attendants, Sales & Service staff, and Kids' Club teams, partner with the General Manager on recruitment, and own scheduling, timekeeping, and wage-and-hour compliance.

You will coach staff, resolve member and employee issues, and drive club performance in retail and service delivery.

Qualifications

High school diploma or GED.
Minimum of one year of supervisory or team lead experience in a fitness, hospitality, retail, or customer service environment.
Experience building employee schedules and managing labor hours to a budget.
Working knowledge of wage-and-hour practices, including meal and rest periods and timekeeping, or the ability to learn and apply them quickly.
Strong communication, coaching, and conflict-resolution skills with a member-first service mindset.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Proficient with POS, scheduling/timekeeping systems, Microsoft 365, and mobile/tablet-based tools.
Current CPR/AED certification (including infant and child CPR and First Aid at clubs with a Kids' Club), or ability to obtain within the company-required timeframe.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Directly supervises Sales & Service Associates, Kids' Club Attendants, and Club Attendants; partners with the General Manager on recruiting, interviewing, and selection.
Onboards and trains new team members on service standards, club systems, safety procedures, and timekeeping, and ensures required training and certifications are completed and current.
Coaches team members in the moment, conducts performance conversations and reviews, and recommends pay, promotion, and corrective action to the General Manager.
Addresses employee relations concerns promptly and fairly, escalating to the General Manager and Human Resources when appropriate.
Processes new hire paperwork and personnel changes accurately and on time in the company's HR systems.
Makes and publishes weekly schedules for all direct reports in the company's workforce management system, aligning coverage to member traffic, labor budget, and applicable legal requirements.
Incorporates meal and rest breaks into every schedule and adjusts coverage throughout the day as needed to comply with the Company's meal and rest break policy.
Reviews timecards regularly for schedule adherence, missed/incorrect time entries, and missed, late, short, or interrupted meal breaks. Resolves exceptions, facilitates time and pay adjustments where needed (or premium payments where required) and confirms documentation and employee attestations are complete and accurate.
Reviews and approves timecard edits and exceptions with proper documentation and enforces that all time worked is recorded accurately.