Club Operations Lead - Elevate Member Experience & Growth

24 Hour Fitness; Fremont (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Health coverage

Paid time off

Job summary

24 Hour Fitness is seeking an Operations Lead in Mission Hills, CA to partner with the General Manager and a team of attendants and sales/service staff. You will manage daily operations, ensure a safe, clean, and welcoming environment, and drive membership and retail revenue while acting as Manager on Duty.

The role requires leading by example, strong communication, and a focus on member satisfaction and business performance.

Qualifications

• SMG 360, Power BI and NPS familiarity required.
• 2 years of customer service experience required.
• Experience supervising and directing team members.

Responsibilities

• Drive club performance by executing daily operational standards.
• Serve as Manager on Duty during assigned shifts to ensure a clean, safe, welcoming club environment.
• Lead Club Attendants and Sales & Service Team Members to deliver consistent service and operations.
• Own member issue resolution by addressing concerns and inquiries.
• Assist in member retention through training and development of staff.
• Improve club cleanliness and sentiment by verifying cleaning routines and coordinating with Facilities.

Skills

SMG 360

Power BI

Net Promoter Score

Customer service

Team supervision

First Aid/CPR

Job description

24 Hour Fitness is seeking an Operations Lead in Mission Hills, CA to partner with the General Manager and a team of attendants and sales/service staff. You will manage daily operations, ensure a safe, clean, and welcoming environment, and drive membership and retail revenue while acting as Manager on Duty.

The role requires leading by example, strong communication, and a focus on member satisfaction and business performance.