Club Member Specialist & Customer Experience

Bass Pro Shops; Grandville (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in a part-time role at our Grandville, MI location. The Outfitter will be the product expert for CLUB, handle member acquisitions and activations, CLUB sales, and account servicing while ensuring a high-quality customer experience.

Responsibilities include processing payments, answering member questions, processing applications, and maintaining CLUB inventory and booth presentation.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Excellent organization

Customer service experience

Verbal and written communication

Adaptability

Self-motivation and initiative

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in a part-time role at our Grandville, MI location. The Outfitter will be the product expert for CLUB, handle member acquisitions and activations, CLUB sales, and account servicing while ensuring a high-quality customer experience.

Responsibilities include processing payments, answering member questions, processing applications, and maintaining CLUB inventory and booth presentation.