Club Member Experience Specialist

Planet Fitness - Baseline Fitness; Ventura (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Ventura, CA is seeking to fill front desk roles offering part-time and full-time hours. The position provides an hourly wage of $16.90 and focuses on creating a welcoming member experience and driving new member sales.

You will greet guests, answer questions, conduct tours, assist with sign-ups, and help manage member services while keeping the club clean and organized. Benefits include health coverage and free membership for you and a guest.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and assist with inquiries.
• Answer phone calls politely and help with questions or concerns.
• Take info calls and tours for prospective members.
• Assist with member check-ins, sign-ups, cancellations, BCM amenities, and update accounts.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Ventura, CA is seeking to fill front desk roles offering part-time and full-time hours. The position provides an hourly wage of $16.90 and focuses on creating a welcoming member experience and driving new member sales.

You will greet guests, answer questions, conduct tours, assist with sign-ups, and help manage member services while keeping the club clean and organized. Benefits include health coverage and free membership for you and a guest.