Front Desk & Member Experience Specialist

Planet Fitness - Baseline Fitness; Oxnard (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership (self + family)

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Accident Insurance

Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Oxnard, CA is seeking a Front Desk/Member Services role to drive new member sales and create a positive member experience through superior customer service for members, prospective members, and guests. The position covers front desk duties, including greeting members, answering phones, giving tours, and assisting with sign-ups, cancellations, and account updates.

It also requires maintaining a clean club environment and handling member service inquiries with

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns; taking info calls and tours; assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Oxnard, CA is seeking a Front Desk/Member Services role to drive new member sales and create a positive member experience through superior customer service for members, prospective members, and guests. The position covers front desk duties, including greeting members, answering phones, giving tours, and assisting with sign-ups, cancellations, and account updates.

It also requires maintaining a clean club environment and handling member service inquiries with