Club Member Experience Specialist

Bass Pro Outdoor World; New York (NY); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in New York to deliver world-class service and promote CLUB memberships. You will be the product expert, handle account servicing, and drive CLUB sales while maintaining store standards and compliance.

The role requires 0–2 years of customer service experience, strong communication skills, and the ability to work in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 0–2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Adaptability to new processes and procedures.

Responsibilities

• Greet customers and promote CLUB membership.
• Demonstrate products and explain CLUB benefits to guests.
• Process payments and CLUB applications.
• Maintain CLUB inventory and booth cleanliness.
• Provide peer coaching and CLUB advocacy.
• Support store operations and CLUB compliance as needed.
• Provide feedback and reports on CLUB activities.

Skills

Customer service

Verbal communication

Written communication

Organization

Adaptability

Self-motivation

Education

High school diploma

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in New York to deliver world-class service and promote CLUB memberships. You will be the product expert, handle account servicing, and drive CLUB sales while maintaining store standards and compliance.

The role requires 0–2 years of customer service experience, strong communication skills, and the ability to work in a fast-paced retail environment.