Club Member Experience Specialist

Bass Pro Outdoor World; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Discounts on retail merchandise

Job summary

Bass Pro Shops is hiring a CLUB Outfitter to deliver world-class customer service and promote CLUB Membership. You will be the product expert, handling member onboarding, CLUB sales, and peer coaching while ensuring regulatory compliance across CLUB processes.

The role emphasizes customer experience, accurate inventory, and timely feedback, with opportunities to influence store-wide CLUB initiatives and provide a first-class member journey.

Qualifications

• Excellent organization and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication.
• Adaptability to new processes and procedures.

Responsibilities

• Greet customers and present CLUB membership opportunities.
• Explain benefits and assist with CLUB applications.
• Execute CLUB operations and compliance programs.
• Demonstrate products and stay informed on sales.
• Keep CLUB booth clean and inventory accurate.
• Provide full CLUB member experience including processing payments and questions.
• Provide daily feedback and reports in a timely manner.
• Support other store areas as needed.

Skills

Customer service

Communication

Organization

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is hiring a CLUB Outfitter to deliver world-class customer service and promote CLUB Membership. You will be the product expert, handling member onboarding, CLUB sales, and peer coaching while ensuring regulatory compliance across CLUB processes.

The role emphasizes customer experience, accurate inventory, and timely feedback, with opportunities to influence store-wide CLUB initiatives and provide a first-class member journey.