Club Member Experience Specialist

Bass Pro Shops; Illinois; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops in Illinois is seeking a CLUB Customer Service Outfitter to deliver world-class guest service while guiding customers to CLUB membership benefits. The Outfitter acts as a product expert, processes applications, activates new members, and supports CLUB sales and account servicing.

You will coach peers, provide friendly experiences, and help ensure club compliance. This role involves helping customers on the sales floor, answering questions, and maintaining CLUB inventory and booth

Qualifications

• Minimum degree required: High school diploma or equivalent experience.
• Experience: 0 to 2 years of experience.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Organization

Customer service

Communication

Adaptability

Self-motivation

Education

High school diploma

Job description

Bass Pro Shops in Illinois is seeking a CLUB Customer Service Outfitter to deliver world-class guest service while guiding customers to CLUB membership benefits. The Outfitter acts as a product expert, processes applications, activates new members, and supports CLUB sales and account servicing.

You will coach peers, provide friendly experiences, and help ensure club compliance. This role involves helping customers on the sales floor, answering questions, and maintaining CLUB inventory and booth