CLUB Member Experience Specialist

Bass Pro Shops; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Retirement Savings

Paid holidays

Job summary

Bass Pro Shops in Charlotte, NC is hiring a CLUB Customer Service Outfitter to deliver world-class service and drive CLUB membership. You will act as product expert, support account servicing, and assist guests with applications and activations.

The role emphasizes greeting customers, demonstrating products, processing payments, and maintaining accurate CLUB inventory, with cross-functional support and compliance.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience in customer service.
• Excellent communication and organizational skills.
• Able to work in a fast-paced retail environment.

Responsibilities

• Greet customers and promote CLUB membership opportunities.
• Demonstrate products and explain benefits.
• Process CLUB payments, applications, and account questions.
• Maintain CLUB inventory accuracy and booth cleanliness.
• Provide peer coaching and CLUB advocate support.
• Report daily feedback in a timely manner.
• Support other store areas as needed.

Skills

Customer service

Organization

Verbal communication

Written communication

Adaptability

Self-motivation

Education

High school diploma

Job description

Bass Pro Shops in Charlotte, NC is hiring a CLUB Customer Service Outfitter to deliver world-class service and drive CLUB membership. You will act as product expert, support account servicing, and assist guests with applications and activations.

The role emphasizes greeting customers, demonstrating products, processing payments, and maintaining accurate CLUB inventory, with cross-functional support and compliance.