Club Manager - Member Experience & Team Leadership

Baseline Fitness; Duluth (MN); Sur place; USD 44 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Free membership for self and one guest

Résumé du poste

Baseline Fitness seeks a Club Manager to oversee gym operations and ensure a positive member experience while driving the club's financial success.

You will recruit, hire, train, and supervise staff, manage front desk activities, and uphold company policies. This role requires strong leadership, excellent communication, and a commitment to service excellence. The position is full-time and reports to the District Manager.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsabilités

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure great customer experience.
• Front desk duties: greeting, tours, and addressing service questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Ensure the club opens/closes on time and staffed.
• Adhere to marketing promotions and onboarding in Paycom.
• Open hours coverage and policy adherence.
• Order supplies and manage inventory.
• Deliver exceptional customer service and proactive listening.

Connaissances

Management experience

Customer service

Communication skills

Leadership skills

Description du poste

Baseline Fitness seeks a Club Manager to oversee gym operations and ensure a positive member experience while driving the club's financial success.

You will recruit, hire, train, and supervise staff, manage front desk activities, and uphold company policies. This role requires strong leadership, excellent communication, and a commitment to service excellence. The position is full-time and reports to the District Manager.