Club Enablement & Onboarding Lead

Socket.dev; Indianapolis (IN); On-site; USD 29,000 - 40,000; Full time

Job summary

Sam's Club in Indianapolis, IN is seeking a Front-Line Onboarding Lead to drive rollout of tools, trainings, and processes that improve club efficiency and member experience. You will coordinate onboarding for new associates across milestones (30, 60, 90, 180 days) and ensure alignment with our values and operational goals.

You will oversee I-9 documentation, reinforce training through daily routines, and provide guidance on safety, systems, and procedures.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.

Responsibilities

• Leads rollout of new tools, technologies, and processes to improve club efficiency and member experience.
• Coordinates onboarding efforts to ensure new associates adapt within 30, 60, 90, and 180 days.
• Oversees the completion of I-9 documentation and onboarding compliance.

Skills

Customer service

Front-end operations

Job description

Sam's Club in Indianapolis, IN is seeking a Front-Line Onboarding Lead to drive rollout of tools, trainings, and processes that improve club efficiency and member experience. You will coordinate onboarding for new associates across milestones (30, 60, 90, 180 days) and ensure alignment with our values and operational goals.

You will oversee I-9 documentation, reinforce training through daily routines, and provide guidance on safety, systems, and procedures.