Club Enablement Lead: Change, Coaching & Onboarding

Sam's Club; Provo (UT); On-site; USD 44,000 - 60,000; Full time

Job summary

Sam's Club in Provo, UT seeks a frontline supervisor to lead onboarding and tools rollout, ensuring associates adapt quickly to club operations and culture. You will oversee I-9 compliance, promote continuous learning, and foster a people-first environment that strengthens engagement and retention.

You will collaborate across departments, drive adoption of changes, and coach staff to improve member experience while aligning with Sam's Club values and safety standards.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.
• Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.
• Oversees completion of I-9 documentation and ensures compliance with onboarding protocols.
• Promotes continuous learning and operational consistency, and fosters a collaborative, people-first environment.
• Champions change initiatives and collaborates across departments to drive adoption and engagement.
• Support efforts to lower turnover and promote career growth through consistent coaching and mentorship.
• Respect the Individual and Act with Integrity to strengthen team culture and align with Sam's Club values.

Skills

Retail experience

Customer service

Front-end equipment

Job description

Sam's Club in Provo, UT seeks a frontline supervisor to lead onboarding and tools rollout, ensuring associates adapt quickly to club operations and culture. You will oversee I-9 compliance, promote continuous learning, and foster a people-first environment that strengthens engagement and retention.

You will collaborate across departments, drive adoption of changes, and coach staff to improve member experience while aligning with Sam's Club values and safety standards.