Club Enablement Lead — Change, Onboarding & Team Growth

Sam's Club; Virginia Beach (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Life insurance

Paid time off

Disability insurance

Employee discounts

Adoption assistance

Job summary

Sam’s Club in Virginia Beach is seeking a dedicated Front-End Operations Coordinator to lead onboarding and implement new tools and processes that boost member experience and club efficiency. You’ll coordinate 30/60/90/180 day onboarding, align sessions with Sam’s Club values, and ensure I-9 compliance.

You’ll mentor associates, reinforce training, and foster a collaborative, people-first culture while supporting safety standards and operational procedures across departments.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Leads rollout of new tools, technologies and processes to improve club efficiency and member experience
• Coordinates onboarding efforts for new associates within 30, 60, 90 and 180 days
• Facilitates orientation sessions aligned with Sam’s Club values and goals
• Oversees completion of I-9 documentation and onboarding compliance
• Promotes continuous learning and operational safety standards

Skills

Onboarding coordination

Stakeholder collaboration

People leadership

Safety compliance

Change management

Job description

Sam’s Club in Virginia Beach is seeking a dedicated Front-End Operations Coordinator to lead onboarding and implement new tools and processes that boost member experience and club efficiency. You’ll coordinate 30/60/90/180 day onboarding, align sessions with Sam’s Club values, and ensure I-9 compliance.

You’ll mentor associates, reinforce training, and foster a collaborative, people-first culture while supporting safety standards and operational procedures across departments.