Club Enablement & Engagement Leader

Sam's Club; Medford (NY); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Employee discounts

Job summary

Sam’s Club is hiring for a frontline leadership role focused on onboarding, training, and operational excellence in a retail environment. You will oversee onboarding for new associates through 30, 60, 90, and 180 days, coordinate orientation sessions, and ensure I-9 compliance and policy adherence.

You will champion continuous learning, safety, and process improvements while fostering a people-first culture.

Qualifications

• Minimum 6 months retail experience including operating front-end equipment
• Must be 18 years of age or older
• 6 months customer service experience

Responsibilities

• Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience.
• Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days.
• Facilitates orientation sessions aligned with Sam’s Club values and operational goals.
• Oversees the completion of I-9 documentation and ensures compliance with onboarding protocols.
• Promotes continuous learning and operational consistency through training and daily routines.
• Provides guidance on systems, safety practices, and operational procedures; fosters a people-first environment to drive engagement and retention.
• Champions change initiatives and collaborates across departments to drive adoption and engagement.
• Acts as a connector within the club, cultivating relationships and building trust across teams.
• Supports efforts to lower turnover and promote career growth through coaching and mentorship.
• Fosters collaboration to strengthen club culture and community while aligning with strategic goals.
• Ensures operations align with Sam’s Club values, safety standards, and policies.
• Leads and participates in teams by sharing resources, information, and tools; identifies customer needs and business priorities; ensures timelines and quality.
• Develops, communicates, and implements processes to meet business needs with managers, coworkers, and partners; identifies improvement opportunities.
• Demonstrates and supports compliance with company ethics and integrity, guiding others in applying policies and Open Door Policy.
• Respects the individual by fostering belonging and opportunities for all associates to thrive.
• Act with Integrity by upholding Sam’s Club values and driving positive impact for associates and members.
• Serve our Customers and Members by delivering results with customer focus.
• Strive for Excellence by embracing change, learning, and continuous improvement.
• The hourly wage range for this position is $23.00 to $31.00; additional compensation premiums may apply.

Skills

Front-end supervision

Customer service

Leadership

Retail experience

Job description

Sam’s Club is hiring for a frontline leadership role focused on onboarding, training, and operational excellence in a retail environment. You will oversee onboarding for new associates through 30, 60, 90, and 180 days, coordinate orientation sessions, and ensure I-9 compliance and policy adherence.

You will champion continuous learning, safety, and process improvements while fostering a people-first culture.