Club Concierge & Member Experience Specialist

The Clubs of Kingwood; Gibsonia (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement savings plan

Job summary

Invited is seeking a Concierge to join our Member Experience team at our private club in Gibsonia, PA. You will manage phone calls, reservations, and emails, deliver warm welcomes, provide information on facilities and events, and support member communications to enhance satisfaction and retention. This role requires hospitality experience, excellent phone etiquette, and a service-oriented mindset.

Attend to outbound member outreach, event registrations, and ensure accurate records in M360.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in hospitality or a customer-facing role.
• Service-oriented mindset with the ability to make every member and guest feel valued.
• Professional and welcoming phone demeanor.

Responsibilities

• Provide a warm welcome to members and guests with a friendly tone.
• Manage phone calls, reservations, and emails and resolve inquiries.
• Inform members about club services, amenities, upcoming events, and locations.
• Assist with member communications, including social media efforts and newsletters.
• Make outbound calls to new and at-risk members to promote engagement.
• Support event planning and registration, and follow up on reservations.
• Document member interactions and outreach in the M360 system.
• Create and update events on the MemberFirst platform and print personalized notes.

Skills

Customer service

Hospitality

Phone etiquette

Communication

Organization

Education

High school diploma or equivalent

Tools

Word

Outlook

Excel

Job description

Invited is seeking a Concierge to join our Member Experience team at our private club in Gibsonia, PA. You will manage phone calls, reservations, and emails, deliver warm welcomes, provide information on facilities and events, and support member communications to enhance satisfaction and retention. This role requires hospitality experience, excellent phone etiquette, and a service-oriented mindset.

Attend to outbound member outreach, event registrations, and ensure accurate records in M360.