Club Concierge & Member Experience Lead

Heritage Golf Group; Sarasota (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Heritage Golf Group in Sarasota, FL is seeking a Club Concierge to deliver exceptional service to members and guests while supporting daily club operations. This role blends concierge duties with administrative tasks, lifestyle programming, event coordination, marketing, social media, and member communications.

Reporting to the Lifestyle Director, you will engage members, manage inquiries, assist with events, create Canva promotional materials, and help maintain records and communications.

Qualifications

• Experience in hospitality, customer service, event coordination or luxury club operations.
• Strong communication, organizational and interpersonal skills.
• Proficiency with Canva, Microsoft Office, and social media platforms.

Responsibilities

• Serve as the first contact for members and guests with a welcoming, professional experience.
• Manage calls, emails, reservations, event registrations, and inquiries.
• Assist with club information requests and general services for members.
• Provide administrative support to leadership, including scheduling and recordkeeping.
• Plan and execute member events and social activities.
• Create flyers and marketing content using Canva.
• Assist with social media, email marketing, newsletters, and member communications.
• Maintain organized records and support office operations.
• Build positive member relationships and uphold service standards.
• Perform other duties as assigned by management.

Skills

Hospitality

Communication

Organization

Interpersonal skills

Canva usage

Social media management

Tools

Canva

Microsoft Office

Jonas

MembersFirst

Job description

Heritage Golf Group in Sarasota, FL is seeking a Club Concierge to deliver exceptional service to members and guests while supporting daily club operations. This role blends concierge duties with administrative tasks, lifestyle programming, event coordination, marketing, social media, and member communications.

Reporting to the Lifestyle Director, you will engage members, manage inquiries, assist with events, create Canva promotional materials, and help maintain records and communications.