Member Experience Concierge

Plantation Golf and Country Club; Town of Venice (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Plantation Golf & Country Club in Venice, Florida, seeks a personable Concierge to welcome members and guests, ensuring a warm, professional, and personalized experience. The role sits within the Member Experience Team and emphasizes anticipatory service, proactive engagement, and collaboration with multiple departments to deliver seamless club experiences.

The ideal candidate is organized, personable, and passionate about creating memorable moments.

Qualifications

• Hospitality or concierge experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance, positive attitude, and welcoming personality.
• Ability to multitask in a fast-paced environment.
• Discretion with member information.

Responsibilities

• Greet members and guests warmly, learning names, preferences, and interests.
• Coordinate with Golf, Food & Beverage, Membership, Racquets, Fitness, and Admin departments.
• Assist with dining reservations, event registrations, and general Club services.
• Document member requests and coordinate timely resolutions with appropriate teams.
• Identify opportunities to create personalized WOW moments that enhance the member experience.

Skills

Hospitality experience

Concierge services

Customer service

Interpersonal communication

Job description

Plantation Golf & Country Club in Venice, Florida, seeks a personable Concierge to welcome members and guests, ensuring a warm, professional, and personalized experience. The role sits within the Member Experience Team and emphasizes anticipatory service, proactive engagement, and collaboration with multiple departments to deliver seamless club experiences.

The ideal candidate is organized, personable, and passionate about creating memorable moments.