Club Concierge

Heritage Golf Group; Sarasota (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Heritage Golf Group in Sarasota, FL is seeking a Club Concierge to deliver exceptional service to members and guests while supporting daily club operations. This role blends concierge duties with administrative tasks, lifestyle programming, event coordination, marketing, social media, and member communications.

Reporting to the Lifestyle Director, you will engage members, manage inquiries, assist with events, create Canva promotional materials, and help maintain records and communications.

Qualifications

• Experience in hospitality, customer service, event coordination or luxury club operations.
• Strong communication, organizational and interpersonal skills.
• Proficiency with Canva, Microsoft Office, and social media platforms.

Responsibilities

• Serve as the first contact for members and guests with a welcoming, professional experience.
• Manage calls, emails, reservations, event registrations, and inquiries.
• Assist with club information requests and general services for members.
• Provide administrative support to leadership, including scheduling and recordkeeping.
• Plan and execute member events and social activities.
• Create flyers and marketing content using Canva.
• Assist with social media, email marketing, newsletters, and member communications.
• Maintain organized records and support office operations.
• Build positive member relationships and uphold service standards.
• Perform other duties as assigned by management.

Skills

Hospitality

Communication

Organization

Interpersonal skills

Canva usage

Social media management

Tools

Canva

Microsoft Office

Jonas

MembersFirst

Job description

We are seeking a professional, organized, and service-oriented Club Concierge to provide exceptional service to members and guests while supporting daily club operations and member engagement. Reporting to and working closely with the Lifestyle Director, this position combines concierge and administrative support with lifestyle programming, event coordination, marketing, social media, and member communications.

• Serve as the first point of contact for members and guests, providing a welcoming and professional experience
• Manage incoming calls, emails, reservations, event registrations, and member inquiries
• Assist members with club information, requests, and general services
• Provide administrative support to club leadership, including scheduling, correspondence, document preparation, and recordkeeping
• Assist with planning, coordinating, and executing member events and social activities
• Create flyers, promotional materials, and marketing content using Canva
• Assist with social media management, email marketing, newsletters, and member communications
• Maintain organized records and support general office operations
• Build positive member relationships and uphold the club’s service standards
• Perform other duties as assigned by management

Qualifications

• Previous experience in hospitality, customer service, event coordination, private club operations, or luxury service preferred
• Strong communication, organizational, and interpersonal skills
• Proficiency in Microsoft Office, Canva, and social media platforms
• Experience with club management software, such as Jonas or MembersFirst, preferred
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Professional, detail-oriented, and service-driven attitude

Working Conditions

• Full-time, onsite position
• Regular interaction with members, guests, and club staff
• Flexible schedule, including evenings, weekends, and holidays as needed for club events and programming