Cloud Transformation & Customer Success Lead

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

AWS Global Sales seeks a customer-facing leader to drive cloud transformation strategies with senior executives and teams. You will propel adoption, mentor junior CSMs, and coordinate across AWS and customers to deliver impactful cloud outcomes.

The role emphasizes long-term relationship building, change management, and thought leadership in cloud technologies, with a focus on scalable, cross-functional collaboration.

Qualifications

• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Responsibilities

• Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

Skills

Customer-facing experience

Program leadership

Transformation projects

Travel

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Job description

AWS Global Sales seeks a customer-facing leader to drive cloud transformation strategies with senior executives and teams. You will propel adoption, mentor junior CSMs, and coordinate across AWS and customers to deliver impactful cloud outcomes.

The role emphasizes long-term relationship building, change management, and thought leadership in cloud technologies, with a focus on scalable, cross-functional collaboration.