Head of Customer Solutions Delivery

Amazon Web Services (AWS); Arlington (VA); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. is seeking a senior leader to guide a team through the customer journey to cloud adoption, ensuring ongoing value and expansion for AWS customers. You will recruit, develop, and support leaders and individual contributors across locations, shaping strategy and championing customer success.

The role emphasizes thought leadership, ramping up teammates on AWS, and partnering with sales, services, marketing, and professional services to drive adoption and retention.

Qualifications

• Bachelor's degree required in CS/Engineering/Math/OR or related field.
• 7+ years leading large-scale IT deployment or programs.
• Experience in a technology role with large-scale IT deployment or programming.
• Experience driving thought leadership and business-case development.

Responsibilities

• Lead and develop a team of leaders and individual contributors across multiple locations.
• Design and implement team structures to meet long-term goals and drive performance.
• Establish and maintain best practices for talent development and team performance.
• Set strategic direction based on customer needs and business objectives.
• Drive operational excellence and cross-functional collaboration across teams.
• Manage complex escalations and critical issue resolution.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Program management

Customer focus

Education

Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or related field

Tools

AWS services

Cloud architectures

Job description

Amazon Web Services, Inc. is seeking a senior leader to guide a team through the customer journey to cloud adoption, ensuring ongoing value and expansion for AWS customers. You will recruit, develop, and support leaders and individual contributors across locations, shaping strategy and championing customer success.

The role emphasizes thought leadership, ramping up teammates on AWS, and partnering with sales, services, marketing, and professional services to drive adoption and retention.