Cloud Technical Account Manager — Strategic Tech Advisor

Amazon; Chicago (IL); On-site; USD 65,000 - 113,000; Full time

Job summary

Amazon Web Services (AWS) is seeking an Enterprise Support TAM to serve as the principal technical advisor and voice of the customer for enterprise clients. You will collaborate with customers across industries, working with engineers and service teams to drive adoption of AWS services and ensure operational health and resilience.

Travel up to 10% as needed and engage with senior leadership on incidents, trade-offs, and risk management while delivering strategic guidance and best practices to

Qualifications

• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
• Experience with Microsoft Excel
• Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Experience designing, implementing, operating or consulting on distributed applications

Skills

Experience in a similar role

Microsoft Excel

Distributed systems troubleshooting

Distributed applications design

Education

Bachelor's degree in computer science/engineering/mathematics or equivalent

Job description

Amazon Web Services (AWS) is seeking an Enterprise Support TAM to serve as the principal technical advisor and voice of the customer for enterprise clients. You will collaborate with customers across industries, working with engineers and service teams to drive adoption of AWS services and ensure operational health and resilience.

Travel up to 10% as needed and engage with senior leadership on incidents, trade-offs, and risk management while delivering strategic guidance and best practices to