Cloud Technical Account Manager: Strategic Tech Advisor

Amazon Web Services, Inc.; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon Web Services, Inc. is seeking Enterprise Support Technical Account Managers to be the principal technical advisor and voice of the customer across Compute, Storage, Database, Big Data, Serverless and more.

This role focuses on strategic advisory work rather than hands-on troubleshooting, collaborates with engineers to resolve issues, and drives customer adoption of AWS services while maintaining operational health.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/DB/DevOps/big data in distributed systems environment.
• Bachelor's degree.

Responsibilities

• Act as the principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.
• Partner with engineers and service teams to drive issue resolution and customer success while advising on best practices and risk management.

Skills

Technical engineering

Troubleshooting

Customer-facing skills

Education

Bachelor's degree

Tools

AWS services

Job description

Amazon Web Services, Inc. is seeking Enterprise Support Technical Account Managers to be the principal technical advisor and voice of the customer across Compute, Storage, Database, Big Data, Serverless and more.

This role focuses on strategic advisory work rather than hands-on troubleshooting, collaborates with engineers to resolve issues, and drives customer adoption of AWS services while maintaining operational health.