Cloud Technical Account Manager - Enterprise Support

Amazon Web Services, Inc.; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support. You will work with customers ranging from startups to Fortune 500s, guiding adoption of AWS services across compute, storage, database, and more.

You will partner with engineers to drive issue resolution, craft proactive strategies, and ensure customers' AWS environments stay healthy and resilient. Travel up to 10%+ as needed.

Qualifications

• 2+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across distributed systems.
• Scripting and coding skills in one or more languages (Ruby, C/C++/C#, Node.JS, Java, Python, PHP).

Responsibilities

• Act as principal technical advisor and voice of the customer to organizations from startups to Fortune 500.
• Collaborate with engineers and service teams to drive issue resolution and customer adoption of AWS services.
• Provide advocacy, strategic technical guidance, and ensure customers' AWS environments remain healthy and resilient.

Skills

Technical engineering

Scripting languages

Customer-facing presentations

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor and voice of the customer for Enterprise Support. You will work with customers ranging from startups to Fortune 500s, guiding adoption of AWS services across compute, storage, database, and more.

You will partner with engineers to drive issue resolution, craft proactive strategies, and ensure customers' AWS environments stay healthy and resilient. Travel up to 10%+ as needed.