Cloud TAM: Strategic AWS Solutions Advisor

Amazon Inc.; New York (NY); On-site; USD 145,000 - 195,000; Full time

Job summary

Amazon Web Services (AWS) Enterprise Support is seeking an Enterprise TAM to act as the principal technical advisor and 'voice of the customer' for organizations ranging from startups to Fortune 500 enterprises.

You will collaborate with engineers and service teams to drive adoption of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, and more, while maintaining operational health and risk management. Travel up to 10% as needed.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications in distributed systems.
• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• The TAM role is not directly hands on keyboard in the customer's environment for troubleshooting; work with engineers to see issues through to resolution and drive adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using AWS best practices and keep customer environments operationally healthy.
• Travel 10%+ as needed.

Skills

Technical engineering experience

Cloud experience (AWS / other)

Customer-facing leadership

Distributed systems experience

Education

Bachelor's degree

Job description

Amazon Web Services (AWS) Enterprise Support is seeking an Enterprise TAM to act as the principal technical advisor and 'voice of the customer' for organizations ranging from startups to Fortune 500 enterprises.

You will collaborate with engineers and service teams to drive adoption of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, and more, while maintaining operational health and risk management. Travel up to 10% as needed.