Cloud Solutions TAM — Strategic Tech Advisor

Amazon Inc.; Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon is seeking an AWS Enterprise Support Technical Account Manager (TAM) to act as the principal technical advisor to customers. You will collaborate with engineering and service teams to guide incidents to resolution and to drive customer adoption and value from AWS services.

This role emphasizes advisory work over direct hands-on keyboard support, with travel of about 10% or more. A comprehensive benefits package is provided as part of the Amazon compensation.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security in distributed systems.
• Bachelor's degree.
• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues; you will work with engineers and service teams to see issues through to resolution and drive adoption of AWS services.

Skills

Engineering experience

Troubleshooting distributed systems

AWS/cloud services experience

Education

Bachelor's degree

Job description

Amazon is seeking an AWS Enterprise Support Technical Account Manager (TAM) to act as the principal technical advisor to customers. You will collaborate with engineering and service teams to guide incidents to resolution and to drive customer adoption and value from AWS services.

This role emphasizes advisory work over direct hands-on keyboard support, with travel of about 10% or more. A comprehensive benefits package is provided as part of the Amazon compensation.