Cloud TAM & Solutions Architect

Adecco; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

A Technical Account Manager (TAM) at Adecco interfaces with customers to ensure cloud service stability, growth, quality, and satisfaction. The TAM collaborates with teams to prioritize customer requests and manage fault resolution, upgrades, and performance improvements across cloud platforms.

Responsibilities include designing scalable cloud solutions, optimizing resources, and guiding customers through migrations using best practices, while maintaining strong communication and service

Qualifications

• 5+ years of experience in solution design, architecture, backend development, delivery, or operations for large-scale internet applications or enterprise systems.
• Hands-on experience developing or operating large-scale applications based on cloud products.
• Technical understanding in cloud-native technologies, big data, databases, networking, and middleware.
• Masters the underlying architecture of core products within the supported business lines.
• Excellent communication and customer-focused service orientation.

Responsibilities

• Maintain the stability of the customer's cloud platform through risk governance, product changes and upgrades, and fault response.
• Continuously optimize resources and performance to improve cloud efficiency.
• Drive ongoing improvement of cloud product operations from the user perspective.
• Assist customers in migrating to the cloud, providing architecture design, best practices, and solutions.
• Serve as primary owner for customer technical projects including operational assurance and stack migration initiatives.

Skills

Solution design

Cloud architecture

Backend development

Delivery & operations

Cloud-native technologies

Big data

Databases

Networking

Middleware

Excellent communication

Customer service orientation

Tools

Monitoring systems

Data governance

Cloud migration tools

Cost optimization tools

Job description

A Technical Account Manager (TAM) at Adecco interfaces with customers to ensure cloud service stability, growth, quality, and satisfaction. The TAM collaborates with teams to prioritize customer requests and manage fault resolution, upgrades, and performance improvements across cloud platforms.

Responsibilities include designing scalable cloud solutions, optimizing resources, and guiding customers through migrations using best practices, while maintaining strong communication and service