Cloud Support Administrator (TS/SCI Full Scope Poly)

Zachary Piper, LLC; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full Benefits (Medical, Dental, Vision

401k

PTO/Holidays

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program. The role spans Reston, VA and Redmond, WA with 24x7 shift work and requires TS/SCI clearance. You will support IT in MS cloud environments and manage tickets in Remedy, ServiceNow, and other systems.

Responsibilities include resolving issues, documenting findings, automating tasks via scripting, and providing Tier I-III end-user support in cloud environments.

Qualifications

• Active TS/SCI Full Scope Polygraph clearance required.
• Willing to work one shift; no dual employment.
• IAT II, AZ900 or similar cloud certification preferred.
• Willingness to shift work for 24/7 support.
• Bachelor’s Degree plus 2+ years of related experience.
• Experience with MS technologies and ticketing systems (AD, JIRA, ServiceNow, Netmom, Windbg).
• Basic scripting in Java, Python, Linux, PowerShell, JavaScript; Azure preferred.

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Skills

Customer service

Cloud experience

Scripting basics

End-user support

Education

Bachelor's Degree

Tools

Active Directory

JIRA

ServiceNow

Netmom

Windbg

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location: Reston, VA, Redmond, WA, Elkridge, MD

Schedule: Shift work – 24x7 operational environment

This job opens for applications 11/9/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

• Compensation: $100,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program