Cloud Support Engineer – TS/SCI, Onsite Reston

Zachary Piper Solutions; Reston (VA); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Holiday benefits

Job summary

Zachary Piper Solutions is hiring a Cloud Support Engineer to support a US Government customer on-site in Reston, VA. You will investigate incidents, use specialized tools, and document resolutions for future reference.

The role requires a TS/SCI FS Poly clearance and willingness to learn Netmom and Windbg. A strong incident-management mindset and cloud experience will help you succeed in this fast-paced environment.

Qualifications

• Experience handling incident tickets in a cloud environment.
• Ability to document resolutions clearly for audits and knowledge bases.
• Familiarity with cloud platforms (Azure, AWS) and common ITSM tools.

Responsibilities

• Timely resolution of incoming incident tickets.
• Use of custom tools to resolve system issues.
• Log and document incident resolutions and root causes.

Skills

Incident management

Documentation

Cloud support

Education

TS/SCI FS Poly clearance

Tools

Netmom

Windbg

Job description

Zachary Piper Solutions is hiring a Cloud Support Engineer to support a US Government customer on-site in Reston, VA. You will investigate incidents, use specialized tools, and document resolutions for future reference.

The role requires a TS/SCI FS Poly clearance and willingness to learn Netmom and Windbg. A strong incident-management mindset and cloud experience will help you succeed in this fast-paced environment.