Cloud Support Engineer - 171830

Zachary Piper Solutions; Reston (VA); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Holiday benefits

Job summary

Zachary Piper Solutions is hiring a Cloud Support Engineer to support a US Government customer on-site in Reston, VA. You will investigate incidents, use specialized tools, and document resolutions for future reference.

The role requires a TS/SCI FS Poly clearance and willingness to learn Netmom and Windbg. A strong incident-management mindset and cloud experience will help you succeed in this fast-paced environment.

Qualifications

• Experience handling incident tickets in a cloud environment.
• Ability to document resolutions clearly for audits and knowledge bases.
• Familiarity with cloud platforms (Azure, AWS) and common ITSM tools.

Responsibilities

• Timely resolution of incoming incident tickets.
• Use of custom tools to resolve system issues.
• Log and document incident resolutions and root causes.

Skills

Incident management

Documentation

Cloud support

Education

TS/SCI FS Poly clearance

Tools

Netmom

Windbg

Job description

Join Our Team as a Cloud Support Engineer at Zachary Piper Solutions!

Are you a skilled cloud professional seeking an opportunity to make a real impact? ZPS is seeking a qualified candidateto support a US Government Customer.

Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document and address system concerns within a dynamic cloud environment. This position is onsite in Reston, VA.

Role Summary:

• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.

Qualifications:

• Active TS/SCI FS Poly clearance is a requirement.
• Openness to acquire proficiency in system tools such as Netmom and Windbg.

Compensation and Benefits:

• Competitive Salary: Up to $140,000, contingent on experience.
• Comprehensive Benefits Package: Encompassing medical, dental, vision, PTO, sick leave, 401k, and Holiday benefits.

Key Terms:

Full Scope Poly, TS/SCI, FSP, Cloud, Netmom, Windbg, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow,