TS/SCI Cloud Support Pro — 24/7 Azure Ops

Zachary Piper, LLC; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full Benefits (Medical, Dental, Vision

401k

PTO/Holidays

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program. The role spans Reston, VA and Redmond, WA with 24x7 shift work and requires TS/SCI clearance. You will support IT in MS cloud environments and manage tickets in Remedy, ServiceNow, and other systems.

Responsibilities include resolving issues, documenting findings, automating tasks via scripting, and providing Tier I-III end-user support in cloud environments.

Qualifications

• Active TS/SCI Full Scope Polygraph clearance required.
• Willing to work one shift; no dual employment.
• IAT II, AZ900 or similar cloud certification preferred.
• Willingness to shift work for 24/7 support.
• Bachelor’s Degree plus 2+ years of related experience.
• Experience with MS technologies and ticketing systems (AD, JIRA, ServiceNow, Netmom, Windbg).
• Basic scripting in Java, Python, Linux, PowerShell, JavaScript; Azure preferred.

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Skills

Customer service

Cloud experience

Scripting basics

End-user support

Education

Bachelor's Degree

Tools

Active Directory

JIRA

ServiceNow

Netmom

Windbg

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program. The role spans Reston, VA and Redmond, WA with 24x7 shift work and requires TS/SCI clearance. You will support IT in MS cloud environments and manage tickets in Remedy, ServiceNow, and other systems.

Responsibilities include resolving issues, documenting findings, automating tasks via scripting, and providing Tier I-III end-user support in cloud environments.