Cloud Support Administrator (TS/SCI Full Scope Poly)

Piper Companies; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full benefits

401k

PTO/Holidays

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. This role requires TS/SCI with Full Scope Polygraph and shift work in a 24x7 environment.

Responsibilities include handling tickets ( Remedy, ServiceNow ), troubleshooting cloud issues, scripting tasks, and providing Tier I-III end-user support in Azure. Bachelor’s degree and 2+ years of experience required.

Qualifications

• Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems (Active Directory)
• Cloud environment experience, preferably Azure
• IAT II or higher security certifications preferred
• Strong customer service mindset and ability to work 24/7 shift

Responsibilities

• Handle incoming tickets through Remedy, ServiceNow or other systems
• Troubleshoot and resolve system issues in Microsoft cloud environments
• Document findings from tickets and incidents
• Automate and troubleshoot tasks using scripting languages
• Provide Tier I-III end-user support in cloud environments

Skills

Active Directory

ServiceNow

JIRA

Remedy

Java

Python

PowerShell

JavaScript

Azure

Customer service

MS technologies

Education

Bachelor’s Degree

Tools

JIRA

ServiceNow

Windbg

Netmon

Remedy

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI Full Scope Polygraph required (MPO or VA Customer)

Location: Reston, VA, Redmond, WA, Elkridge, MD

Schedule: Shift work – 24x7 operational environment

This job opens for applications 11/9/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

• Compensation: $100,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program