Cloud Support Administrator (TS/SCI) 24/7 Cloud Ops

Piper Companies; Reston (VA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Full benefits

401k

PTO/Holidays

Sick leave as required by state law

Job summary

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. This role requires TS/SCI with Full Scope Polygraph and shift work in a 24x7 environment.

Responsibilities include handling tickets ( Remedy, ServiceNow ), troubleshooting cloud issues, scripting tasks, and providing Tier I-III end-user support in Azure. Bachelor’s degree and 2+ years of experience required.

Qualifications

• Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems (Active Directory)
• Cloud environment experience, preferably Azure
• IAT II or higher security certifications preferred
• Strong customer service mindset and ability to work 24/7 shift

Responsibilities

• Handle incoming tickets through Remedy, ServiceNow or other systems
• Troubleshoot and resolve system issues in Microsoft cloud environments
• Document findings from tickets and incidents
• Automate and troubleshoot tasks using scripting languages
• Provide Tier I-III end-user support in cloud environments

Skills

Active Directory

ServiceNow

JIRA

Remedy

Java

Python

PowerShell

JavaScript

Azure

Customer service

MS technologies

Education

Bachelor’s Degree

Tools

JIRA

ServiceNow

Windbg

Netmon

Remedy

Job description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. This role requires TS/SCI with Full Scope Polygraph and shift work in a 24x7 environment.

Responsibilities include handling tickets ( Remedy, ServiceNow ), troubleshooting cloud issues, scripting tasks, and providing Tier I-III end-user support in Azure. Bachelor’s degree and 2+ years of experience required.