Cloud Support Administrator (Full Scope Polygraph) - 177588

Zachary Piper, LLC; Reston (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Zachary Piper Solutions seeks a Cloud Support Administrator for our Secure Operations Center in Reston, VA. The role supports Azure core and Office365 platforms in a classified environment, requiring a TS/SCI with FSP clearance.

On-site duties include hardware provisioning and secure facility operations. Responsibilities cover deployment monitoring, script execution, outage restoration, audit documentation, and cross-team collaboration to drive fixes.

Qualifications

• 2 years of operations experience providing application infrastructure support.
• 1 year of system administration support (Windows/Linux).
• Experience working with PowerShell.
• Azure experience.
• Willingness to work in a 24/7 shift environment.
• Excellent customer service and written/verbal English communication.

Responsibilities

• Monitor deployment flows and escalate issues to deployment teams.
• Run documented deployment scripts and procedures with precision.
• Coordinate and support outage restoration actions within SLAs.
• Document investigative and restorative actions for audit/RCA.
• Collaborate with feature teams to identify and drive fixes and recovery levers.
• Troubleshoot and debug service outages and customer-impacting issues.
• Update SOPs and technical training documentation as needed.
• Support secure work area operations including hardware deployments and troubleshooting.
• Provide physical escort for maintenance, cleaning and other services.
• Assist with user account provisioning, certificate issuance, and troubleshooting.

Skills

Powershell

Azure

Windows

Linux

Customer service

Communication

English

Shift work

Job description

Zachary Piper Solutions is seeking aCloud Support Administratorto join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance!

Responsibilities of the Cloud Support Administrator include:

• Monitor deployment flows and elevate operational issues to deployment teams
• Run documented deployment scripts and procedures with precision
• Coordinate and support outage restoration actions within published SLAs
• Document investigative and restorative actions for audit and root cause analysis
• Collaborate with feature teams to identify and drive fixes and recovery levers
• Troubleshoot and debug service outages and customer-impacting issues
• Update SOPs and technical training documentation as needed
• Support secure work area operations, including hardware deployments and equipment troubleshooting
• Provide physical escort for maintenance, cleaning, and other services
• Assist with user account provisioning, certificate issuance, and troubleshooting

Required Qualifications for the Cloud Support Administrator:

• Active TS/SCI with FSP clearance
• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux)
• Experience working with Powershell
• Azure experience
• Comfortable with shift work in a 24/7 support environment
• Excellent customer service and communication skills
• Strong written and verbal English communication skills
• Adaptability to fast-paced environments with shifting priorities

Compensation for the Cloud Support Administrator includes:

• Salary Range: $70,000 - $100,000 *depending on experience*
• Full Benefits:Medical, Dental, Vision, 401k, Paid Time Off, and Federal Holidays

This job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date.

Keywords:

• #LI-MM1 #LI-ONSITE
• TechOps Administrator, Secure Operations Center, SOC, Azure Support, Office365, TS/SCI with Poly, Deployment Monitoring, Outage Restoration, Hardware Provisioning, Secure Facility Operations, Certificate Management, Incident Response, Audit Documentation, Troubleshooting, Shift Work, Classified Environment, Federal IT Support, Network Operations, System Administration, Technical SOPs, Secure Infrastructure, Azure, Powershell