Cloud Platform Technical Account Manager - Lead Cloud Transformations

Google; Sunnyvale (CA); On-site; USD 114,000 - 163,000; Full time

Job summary

Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products and lead the adoption journey with cross-functional teams.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role leading customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (launch/capacity planning, product release management), technical support, or escalation management.
• Experience in cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and managing timelines, milestones, migration goals and transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development; lead multiple work streams and teams to maintain momentum.
• Develop relationships with stakeholders to understand customer's business, develop roadmaps, and lead quarterly business reviews with executives.
• Plan customer events and launches, coordinating with Support, Engineers, and SREs to ensure success and guide issues to resolution.
• Develop best practices and assets from engagements to scale adoption through partners and accelerate Google Cloud adoption.

Skills

Customer-facing experience

Cloud operations experience

Cloud consulting

Education

Bachelor's degree in Computer Science or related field

Job description

Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products and lead the adoption journey with cross-functional teams.