Cloud Platform Reliability Engineer

Verint Systems, Inc.; Helena (MT); Presencial; USD 110 000 - 140 000; Tempo integral

Resumo da oferta

Verint Systems, Inc. is seeking a skilled Cloud Operations Engineer to join our Cloud Operations team.

You will manage cloud infrastructure, troubleshoot incidents, and ensure availability across the Verint product portfolio. As part of a distributed global team, you will provision environments, upgrade infrastructure, and collaborate with Support, Engineering, and Professional Services to deliver internal initiatives and client projects.

Qualificações

• 3 years in Cloud Operations and Systems Administration with cloud platforms
• Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
• 3 years experience managing Windows and Linux solutions
• Strong experience collaborating with cross-functional stakeholders
• 3 years experience working in Windows Server administration and cloud platforms
• 3 years experience working with Web-Based solutions including WebLogic and Tomcat
• Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
• Experience dealing directly with clients in a support, project, or delivery role
• 2 years experience working in ITIL Framework including Incident, Problem and Change Management
• Ability to work effectively in a distributed, collaborative environment

Responsabilidades

• Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
• Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
• Upgrade and modify infrastructure as needed to support client and business needs.
• Provision new environments and infrastructure that support the Verint product portfolio.
• Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
• Work with technologies such as: Jira/Confluence, ServiceNow, Windows and Linux EC2 Instances, AWS, Azure, and GCP Platforms, Deployment Pipelines and Tools, SQL Server
• Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
• Participate in cross-team knowledge transfer sessions, documentation efforts, and process standardization.
• Co-lead or support major infrastructure improvement initiatives, including major platform upgrades, security initiatives, Research emerging tools and best practices.
• Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.

Conhecimentos

Cloud Operations

Windows Server

Linux

Cross-functional collaboration

Incident management

ITIL framework

Formação académica

Bachelor's degree in computer science

Ferramentas

Jira/Confluence

ServiceNow

AWS

Azure

GCP

SQL Server

Windows/Linux EC2

Descrição da oferta de emprego

Verint Systems, Inc. is seeking a skilled Cloud Operations Engineer to join our Cloud Operations team.

You will manage cloud infrastructure, troubleshoot incidents, and ensure availability across the Verint product portfolio. As part of a distributed global team, you will provision environments, upgrade infrastructure, and collaborate with Support, Engineering, and Professional Services to deliver internal initiatives and client projects.