Cloud Operations Engineer — Global 24/7 Infrastructure

Verint Systems, Inc.

Madison (WI)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Verint Systems Inc. is seeking a highly skilled Cloud Operations Engineer to join our Cloud Operations team.

This role supports the management of the Cloud Infrastructure that enables our product portfolio and ensures availability of underlying platforms. The ideal candidate will have extensive experience in systems administration, direct client interaction, and a passion for modern technology, security, documentation, and continuous improvement within a distributed global team providing 24/7

Qualifications

3 years in Cloud Operations and Systems Administration with cloud platforms
Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
3 years experience managing Windows and Linux solutions
Strong experience collaborating with cross-functional stakeholders
3 years experience working in Windows Server administration and cloud platforms
3 years experience working with Web-Based solutions including WebLogic and Tomcat
Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
Experience dealing directly with clients in a support, project, or delivery role
2 years experience working in ITIL Framework including Incident, Problem and Change Management
Ability to work effectively in a distributed, collaborative environment

Responsibilities

Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
Upgrade and modify infrastructure as needed to support client and business needs.
Provision new environments and infrastructure that support the Verint product portfolio.
Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
Work with technologies such as:
JIRA/Confluence
ServiceNow
Windows and Linux EC2 Instances
AWS, Azure, and GCP Platforms
Deployment Pipelines and Tools
SQL Server
Develop and maintain internal knowledge bases to reduce tribal knowledge and improve team scalability.
Participate in cross-team knowledge transfer sessions, documentation efforts, and process standardization.
Co-lead or support major infrastructure improvement initiatives, including major platform upgrades (e.g., Windows OS modernization projects), security initiatives (e.g., PCI compliance)
Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.