Cloud Operations Engineer: 24/7 Infra Reliability

Verint Systems, Inc.

Jackson (MS)

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Verint Systems Inc. seeks a skilled Cloud Operations Engineer to join the global Cloud Operations team.

You will support production infrastructure across the Verint product portfolio in the Cloud, troubleshoot incidents, and upgrade infrastructure to meet client needs. The ideal candidate brings 3+ years in cloud operations and Windows/Linux administration, experience with WebLogic/Tomcat, and familiarity with ITIL processes.

Qualifications

3 years in Cloud Operations and Systems Administration with cloud platforms.
Bachelor’s degree in computer science or related study or equivalent work experience in lieu of a degree
3 years experience managing Windows and Linux solutions
3 years experience working in Windows Server administration and cloud platforms
3 years experience working with Web-Based solutions including WebLogic and Tomcat
Working knowledge of Operating Systems Management (Windows/Linux) SQL Server, Networking Principles, Telephony systems, and Systems Administration best practices
Experience dealing directly with clients in a support, project, or delivery role
2 years experience working in ITIL Framework including Incident, Problem and Change Management

Responsibilities

Support and maintain production environment infrastructure across the entire Verint Portfolio of products in the Cloud and their underlying platforms.
Troubleshoot and resolve various incidents that arise with regards to Cloud Infrastructure.
Upgrade and modify infrastructure as needed to support client and business needs.
Provision new environments and infrastructure that support the Verint product portfolio.
Collaborate closely with Support, Engineering, and Professional Services in the delivery of both internal initiatives and client facing projects.
Work with technologies such as: JIRA/Confluence, ServiceNow, Windows and Linux EC2 Instances, AWS, Azure, and GCP Platforms, Deployment Pipelines and Tools, SQL Server.
Co-lead or support major infrastructure improvement initiatives, including major platform upgrades (e.g., Windows OS modernization projects), security initiatives (e.g., PCI compliance).
Research emerging tools, frameworks and best practices to contribute to a culture of continuous improvement and excellence.
Seek out opportunities to improve the resiliency of the Cloud Platform, ensuring availability of applications for our Cloud Clients and their Products.