Cloud Data Center Technician: On-Call Hardware & Network

Amazon Web Services (AWS); Charlotte (NC); On-site; USD 43,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. in Charlotte, NC, is seeking a Data Center Technician to perform hardware repairs, troubleshoot server and network components, and participate in 24/7 on-call rotations to ensure cloud infrastructure reliability.

The role requires travel between data centers, shift work, and the ability to work in industrial environments. A Bachelor's degree or equivalent IT experience is preferred, with opportunities for growth and comprehensive benefits.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Perform server rack installations and hardware break-fix; troubleshoot network issues and respond to incidents affecting service availability.
• Serve as primary contact for internal and external stakeholders including engineers and vendors.
• Perform on-call duties and participate in maintenance and change management activities.
• Contribute to documentation and process improvements based on issue analysis.
• Assist in interviewing, training and onboarding new team members.

Skills

Hardware troubleshooting

Networking

Education

Bachelor's degree or equivalent IT experience

Job description

Amazon Data Services, Inc. in Charlotte, NC, is seeking a Data Center Technician to perform hardware repairs, troubleshoot server and network components, and participate in 24/7 on-call rotations to ensure cloud infrastructure reliability.

The role requires travel between data centers, shift work, and the ability to work in industrial environments. A Bachelor's degree or equivalent IT experience is preferred, with opportunities for growth and comprehensive benefits.