Cloud Data Center Technician - On-Call 24/7 Support

Amazon Inc.; Clifton (TX); On-site; USD 38,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Clifton, TX is seeking a Data Center Technician to join AWS Infrastructure Services.

You will perform hardware diagnostics, server rack installations, and on-site repairs to maintain continuous operation of AWS data centers that power a vast array of services globally. The role requires tackling hardware and network issues, supporting on-call rotations, and collaborating with engineers, vendors, and contractors to ensure safety, reliability, and efficiency in a

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Hardware troubleshooting

Networking (L1/L2)

Education

Bachelor's degree in IT or related field

Tools

Linux/Unix Administration

Job description

Amazon Data Services, Inc. in Clifton, TX is seeking a Data Center Technician to join AWS Infrastructure Services.

You will perform hardware diagnostics, server rack installations, and on-site repairs to maintain continuous operation of AWS data centers that power a vast array of services globally. The role requires tackling hardware and network issues, supporting on-call rotations, and collaborating with engineers, vendors, and contractors to ensure safety, reliability, and efficiency in a