Cloud Data Center Technician - On-Call 24/7 Ops

Socket.dev; Itasca (IL); On-site; USD 43,000 - 74,000; Full time

Job summary

Amazon’s AWS Infrastructure Services seeks a Data Center Technician to maintain hardware, network diagnostics, and 24/7 operations across global data centers. You’ll perform server rack installations, hardware break-fix, troubleshoot network issues, and support safety and security standards while keeping services available.

Based in Elk Grove, IL with travel to Chicago sites, you’ll work shifts including nights and weekends, participate in on-call rotations, and help interview and onboard new

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Hardware troubleshooting

Networking troubleshooting

Training & onboarding

Education

Bachelor's degree or equivalent IT experience

Tools

Linux/Unix Administration

Job description

Amazon’s AWS Infrastructure Services seeks a Data Center Technician to maintain hardware, network diagnostics, and 24/7 operations across global data centers. You’ll perform server rack installations, hardware break-fix, troubleshoot network issues, and support safety and security standards while keeping services available.

Based in Elk Grove, IL with travel to Chicago sites, you’ll work shifts including nights and weekends, participate in on-call rotations, and help interview and onboard new