Cloud Data Center Technician (24/7 On-Call & Travel)

Amazon Inc.; Ridgeland (MS); On-site; USD 35,000 - 61,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join AWS Infrastructure Services. You will install equipment, perform hardware break-fix, troubleshoot networks, and maintain data center operations in a 24/7 environment.

The role requires travel between data center sites, on-call duties, and the ability to work shifts including nights and weekends. A high school diploma and hands-on IT experience are required.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

Skills

Hardware troubleshooting

Flexible schedule

Education

High school diploma

Associate's degree

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to join AWS Infrastructure Services. You will install equipment, perform hardware break-fix, troubleshoot networks, and maintain data center operations in a 24/7 environment.

The role requires travel between data center sites, on-call duties, and the ability to work shifts including nights and weekends. A high school diploma and hands-on IT experience are required.